Last updated September 11, 2026
About these terms
These Terms of Use apply to the public informational and marketing website operated by RefractAI, Inc. ("Refract," "we," "us," or "our"). They describe the conditions for using this website and its content. By using the website, you agree to these terms. If you do not agree, please do not use the website.
Website purpose and scope
This website provides information about Refract and lets visitors contact us about our business, products, and services. These terms govern the public website only. They do not govern access to or use of the Refract application, clinician or patient portals, or contracted services. Those activities are subject to their applicable agreements and notices. Browsing this website or submitting an inquiry does not create a subscription, customer agreement, or healthcare provider relationship.
Product and healthcare information
Any product descriptions, examples, or screenshots on this website are provided for general information. Availability and features may vary by release and agreed service scope. A description or demonstration on this website is not a promise that a feature is available for production use.
The website does not provide medical advice, diagnosis, treatment, or prescription services. Do not use it to make patient-specific treatment decisions or request urgent medical assistance. Clinical decisions remain with qualified healthcare professionals.
Contacting us
You may use the contact form or email hello@myrefract.com for business and product inquiries. Please provide accurate contact information and submit only information you are authorized to share. Do not send patient information, medical records, passwords, or other sensitive information through the public contact form or general inquiry email. These channels are not intended for clinical care or emergencies.
Permitted use
You may browse the website and share links to it for lawful purposes. Do not interfere with its operation, attempt unauthorized access, introduce malicious software, impersonate another person, send unlawful or abusive messages, or use the website in a way that infringes another person’s rights. We may restrict access to protect the website or address misuse.
Website content and ownership
Refract and its licensors retain their rights in the website’s text, graphics, logos, design, and other protected content. You may view and download publicly available content for personal use or internal business evaluation, keeping any ownership notices intact. Other reproduction, modification, distribution, or commercial exploitation requires permission unless applicable law or the content’s applicable license allows it. Open-source, openly licensed, and public-domain materials remain subject to their applicable terms or legal status; these website terms do not restrict rights you have in those materials. Third-party names and marks belong to their respective owners. These terms do not grant a right to use Refract’s trademarks or imply Refract’s endorsement.
Privacy and external links
Our separate Website Privacy Policy describes how personal information associated with this website and business inquiries is handled. These terms do not replace that policy or authorize the submission of patient information.
The website may contain links to external websites or resources. We do not control their content or operation. Your use of those websites is subject to their own terms and privacy practices. A link does not itself constitute an endorsement.
Website availability and responsibility
We aim to provide useful information, but website content may contain errors or become outdated. We may update, change, or remove content and may interrupt or discontinue website access.
To the extent permitted by applicable law, the website and its content are provided "as is" and "as available," without warranties of accuracy, completeness, uninterrupted availability, merchantability, fitness for a particular purpose, or noninfringement. To the extent permitted by applicable law, Refract is not liable for indirect, incidental, special, or consequential losses arising from use of, or inability to use, this public website. Nothing in these terms excludes liability or limits rights that cannot lawfully be excluded or limited, or changes obligations under a separate agreement for Refract products or services.
Changes to these terms
We may revise these terms by posting an updated version on this website and updating the date above. Revisions apply to website use after they take effect. We will provide any additional notice or obtain consent required by applicable law. Please review these terms periodically.
Contact
For questions about these Terms of Use or permission to use website content, contact RefractAI, Inc. at hello@myrefract.com.